Our website support for overseas clients runs on Pakistan time, UTC+5, Monday to Saturday from 9:00 AM to 6:00 PM, and Friday until 12:30 PM. That overlaps well with Gulf mornings and UK mornings. For North America, we work asynchronously: you send requests in your evening and find updates by your morning.
Key Takeaways
- Pakistan is on UTC+5 all year and does not change its clocks.
- Gulf clients share most of our working day; UK clients share their morning.
- North American clients get the best results from written requests and next-morning updates.
- Email suits detailed requests; WhatsApp suits quick questions and urgent alerts.
- We are closed on Sunday and do not claim round-the-clock support.
When Is Our Website Support for Overseas Clients Available?
Pakistan Standard Time is UTC+5 throughout the year, with no daylight saving changes. Our office hours are 9:00 AM to 6:00 PM, Monday to Saturday, and 9:00 AM to 12:30 PM on Friday. The table converts the main weekday hours for the places our overseas clients most often work from.
| Location | Our 9:00 AM to 6:00 PM in local time | Best way to work |
|---|---|---|
| UAE (Dubai, Abu Dhabi) | 8:00 AM to 5:00 PM | Calls and chat during the working day |
| Saudi Arabia, Qatar | 7:00 AM to 4:00 PM | Calls and chat during the working day |
| UK in winter (GMT) | 4:00 AM to 1:00 PM | Morning calls, written requests the evening before |
| UK in summer (BST) | 5:00 AM to 2:00 PM | Morning calls, written requests the evening before |
| US and Canada Eastern | Overnight | Written requests in your evening, updates by your morning |
| US and Canada Pacific | Overnight | Written requests, with a weekly call arranged in advance |
Our Friday hours end at 12:30 PM Pakistan time, which is 7:30 AM in the UK in winter. We are closed on Sunday.
Working With Clients in the Gulf
Gulf clients have the easiest overlap, sharing most of our working day. Calls, screen sharing and quick changes all fit inside normal hours. Note that the Gulf weekend may differ from ours: the UAE's weekend is Saturday and Sunday, while ours is Sunday only, so Saturday is a good day to get changes done without interrupting your working week.
How Does Support Work for UK Clients?
UK clients share their morning with our working day. A request sent in the evening UK time is usually read at the start of our day, which is early morning in the UK, and progress is often visible by UK lunchtime. For calls, late morning UK time works best. Many of our UK clients are owners managing a business in Pakistan from abroad, as our guide on website setup for overseas Pakistanis describes.
How Does Support Work for North American Clients?
There is little live overlap with North America, so we work asynchronously. You send a clear written request in your afternoon or evening, we work on it during our day, and the update is waiting when you wake up. Calls can be arranged in advance at the edge of both working days. Our guide to working with a Lahore team across time zones explains how to set this up well.
Which Contact Route Should You Use?
- Email for detailed requests, content, files and anything that needs a record.
- WhatsApp for quick questions and alerts that the site is down, on 0328-4675162.
- Video calls for kick-off meetings, reviews and training, booked in advance.
- A shared task list for larger projects, so every request has a status.
Making Async Work Smooth
- Write one message per request, with the page address and a screenshot.
- Say what "done" looks like, so we do not need to wait for your morning to ask.
- Group small changes into one list instead of many separate messages.
- Name one person on your side who approves changes.
Public Holidays on Both Sides
Pakistani public holidays, such as the two Eid holidays and national days, can close our office for one or more days. We tell clients on maintenance plans in advance and plan urgent work around them. Let us know about your own holidays too, such as Christmas in the UK or the end of the financial year, so launches and changes do not land when nobody on your side can approve them.
Overseas Support With Us
We build and maintain websites for clients in the UK, the Gulf and North America from our office in Lahore. Maintenance plans start from Rs 7,200 a month; prices for overseas clients are on our published prices page.
Frequently Asked Questions
How We Researched This Guide
Office hours are our own, as published on our contact page. Time conversions use Pakistan's fixed UTC+5 offset and the official UK and US clock rules from government sources and the IANA time zone database. Our own price comes from our published packages. Checked on 4 November 2026.
Sources
Disclosure: Kamboh Associates sells the web development services discussed here. Other providers' prices are quoted from their own public pages on the dates shown and may have changed. We correct errors as soon as they are reported. First published ; last reviewed .
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